Payment terms
A deposit of 50% of the total is required to secure your reservation. The balance is due 30 days prior to your arrival.
All rates advertised are displayed in NZD including GST of 15%.
Hillbrook must be advised at least 24 hours before check in should the booking need to add more guests.
Cancellation policy
Cancellations made more than 30 days prior to the check-in date:
A full refund will be provided, less a 20% cancellation fee based on the total booking amount.
- 20% deposit is non-refundable.
- If the booking has been paid in full, 80% of the total payment will be refunded.
Cancellations made within 30 days of the check-in date:
50% of the total booking amount will be refunded.
Cancellations made within 7 days of the check-in date:
100% of the total booking amount will be charged. No refund will be issued.
In the unlikely event that Hillbrook Estate must cancel your booking due to unforeseen circumstances, a full refund will be provided.
Changes to a booking
Date changes are permitted up to 30 days before check in date. A reservation can be changed within 1 year of the date the reservation was made. Date changes are subject to availability. An amendment fee of $500 is my apply to change the date.
Date changes are subject to our high & low season rate plan. Any variation in rates will be chargeable to the guest. Should your requested dates not be available your deposit can be held as a credit. To be used subject to availability within 1 year of the original booking date. A change to a wedding package or guest booking can only be made once.
