Payment terms
A deposit of 20% of the total is required to secure your reservation. The balance is due 30 days prior to your arrival.
All rates advertised are displayed in NZD including GST of 15%.
Hillbrook must be advised at least 24 hours before check in should the booking need to add more guests.
Cancellation policy
Cancellation before 30 days prior to check in date: Deposit is refundable less 20% cancellation fee.
Cancellation within 30 days of arrival date: 50% deposit is refundable.
Cancellation within 7 days prior to arrival date: 100% of the booking price is charged.
By unforeseen circumstances should cancellation be made by Hillbrook, the guest will be entitled to a full refund.
Changes to a booking
Date changes are permitted up to 30 days before check in date. A reservation can be changed within 1 year of the date the reservation was made. Date changes are subject to availability. An amendment fee of $500 is charged to change the date.
Date changes are subject to our high & low season rate plan. Any variation in rates will be chargeable to the guest. Should your requested dates not be available your deposit can be held as a credit. To be used subject to availability within 1 year of the original booking date. A change to a wedding package or guest booking can only be made once.
